Libredesk - Open source self hosted customer support desk

Libredesk is an open source customer support desk built with Go, PostgreSQL and Vue 3. This talk is a hands-on introduction and walk-through of the project, what it is, why it was built, and the problems it aims to solve as a truly open-source alternative.

I’ll showcase core features, the product experience and technical decisions.

I’ll also share how the project has evolved from a solo build to a small growing contributor base. This session is ideal for developers and OSS enthusiasts looking to explore a new open source tool and understand the process of taking it from ideation to release.

• What libredesk is and how it compares to existing tools.

• Core features and product flow of ANY modern support platform.

• Architectural decisions using Go, PostgreSQL and Vue 3

• Lessons from launching and growing a new open source project